Privacy Policy – DUPET.ae

1. 1. Scope

2. 2. Definitions

• “Personal Data” means any information that identifies or could identify a natural person, including but not limited to: name, email address, phone number, company name, business address, VAT or trade license number, and IP address.
• “Processing” refers to any operation performed on personal data, such as collection, recording, organization, storage, modification, disclosure, or deletion.
• “Controller” means PETVELU ANIMALS FODDER AND SUPPLEMENTS TRADING L.L.C, a company incorporated in Dubai, UAE.

3. 3. What We Collect

• Create an account or register as a B2B customer: Name, company name, job title, trade-license number, billing and shipping address, email, phone number, VAT/Tax ID.

• Place orders or request quotations: Product SKUs, quantities, payment references, delivery instructions, special requests.

• Contact customer support: Messages, attachments, or additional details you provide in your support ticket.

• Subscribe to marketing or events: Newsletter opt-in, event RSVP, or product launch invitations.

• Participate in surveys or promotions (optional): Feedback, preferences, and testimonial content (only with consent).

• IP address and browser type;

• Device identifiers and session information;

• Pages visited, time spent, and navigation patterns;

• Cookies or analytics data (see Section 6).

4. 4. How We Use Your Data

• Process and fulfill orders placed via our website;

• Provide customer support and manage service requests;

• Send updates, offers, and product news (only if you’ve opted in);

• Improve our services, CRM accuracy, and online user experience;

• Comply with legal or tax requirements applicable in the UAE;

• Detect and prevent fraud or misuse of our platform.

5. 5. Lawful Basis for Processing

• Contractual necessity – to fulfill your orders or provide requested services;

• Legitimate business interest – for CRM management, internal analytics, or fraud prevention;

• Legal compliance – to meet UAE commercial or tax obligations;

• Consent – for receiving marketing communications or optional event participation.

6. 6. Cookies and Analytics

• Remember user preferences and login sessions;

• Improve navigation and performance of our B2B portal;

• Measure website traffic and campaign effectiveness.

7. 7. Disclosure to Third Parties

• Trusted service providers (e.g., logistics, IT hosting, payment processors) who are contractually bound to protect your data;

• Regulatory or legal authorities, when required by UAE law;

• Affiliated entities or partners assisting in trade distribution or customer management, under confidentiality obligations.

8. 8. Data Retention

• Fulfill our contractual and legal obligations;

• Maintain accurate accounting and compliance records;

• Support after-sales or warranty-related communications.

9. 9. Data Security

• SSL encryption for all data transmitted through our website;

• Access control and staff confidentiality agreements;

• Secure servers and regularly updated firewall systems.

10. 10. Your Rights

• Request access to your personal data;

• Request correction or deletion of inaccurate information;

• Withdraw consent for marketing communications at any time.

11. 11. Third-Party Links

12. 12. Changes to This Policy

13. 13. Contact Us